I have faithfully backed up my old laptop (Windows 7), now it is dying and I need to transfer the data to my new laptop (Windows 10). I attached My passport, it is recognized, I follow the “retrieve” steps, select the old volume, hit "retrieve, it starts “retrieving” files. All the files go over to the new laptop, but they are “greyed out”; smart ware says 167 GB was retrieved, but in the same window says Data retreived: 0 files, size 0.
There are no other options!!
How do I get the old data written onto the new laptop?
I have followed themanual exactly and nothing has worked.
Thanks,
Hello,
You can access the backup manually.
Go to the backup folder called “WDSmartware.swstor”, it is located in the root of the passport drive. Here you can browse your backed up files and copy and paste them into your new computer.
