My laptop just went belly up and it’s questionable whether or not I will get any data from the HD so I am accessing a back-up I made on my passport 0740 a ways back. The issue I am having it that the files are not showing up in the “Retrieve” tab. It I use the Explorer to access the Passposrt drive, all of the files are stuck in “Backup files 1” " Backup files 2" etc. folders. Each is loaded and zipped.
Why can I not access these folders and ultimately the files via SmartWare? Am I missing something?
Thanks for any guidance.