My myCloud firmware update destroyed my disk access!

Legacy Products My Cloud OS 3
1

My myCloud firmware update destroyed my disk access!
I downloaded the mobile application. A note showed up, “you must update the firmware”. I followed it and lost access from that moment on.
I have found on forums that many have had this happen for years! and WD does not warn.
Is there any way to recover the information?
Thanks

2

@AFEM What WD device do you own and what version of firmware did you try and update to?

3

I don’t really know. It’s an old WB My Cloud. Today I tried to access it from the Android solution.
When I had the access a note appeared and indicated that it will update the firmware.
I did. I lost all communication. I waited a few hours, but I could never get it back.
At this point it doesn’t recognize it.
I researched and found that this problem happens frequently, but apparently there is no solution.
Thanks.

4

Hello again.
Finally I find the firmware:
Firmware: v04.05.00-327 WDmyCloud

5

Did you do a manual download and update of the new version?

6

No. The mobile solution just told me to do it and I clicked.
I haven’t had access since yesterday. Today I have access to see the files on my cell phone.
It’s awfully slow.
On the PC via the website it’s even slower. The dashboard shows no information and I couldn’t access the files.
But at least I know the information is there.
Thanks.

7

What does “the dashboard shows no information” mean? Can you post a screen shot of what your My Cloud Dashboard (ex: http://wdmycloud/ or http://wdmycloud.local/) is showing?

One can manually update the firmware using the My Cloud Dashboard.

Firmware Release 04.05.00-342 (09/04/2019)
https://downloads.wdc.com/nas/sq-040500-342-20190805.deb

Updating the firmware on your My Cloud

  1. Download the firmware to your desktop.
  2. Unzip the file and you will find the actual firmware in this format: sq-040500-xxx-2017xxxx.deb.
  3. Save this to your desktop.
  4. Open the My Cloud Dashboard UI.
  5. Go to Settings >> Firmware Update.
  6. Under the section Manual Update, click the Update From File button and a window will open.
  7. Browse to where you saved the sq-040500-xxx-2017xxxx.deb file and select it.
  8. You will see a pop up confirming to upgrade your firmware, click Ok.