MY MAC dont recoginze my cloud home usb

hi guys
I’ve got the WD my cloud home but it seems my mac wont recognise it.
I’ve did everything the guide told me, I’ve tried all the ports…

i open an access in my router and i try to open access for the mac in my computer but every time the unit start blinking and the setup of the app don’t tell me what to do from here.

i thought it should be very simple but i found my self going into my router setting.
what should i do from here ?
all my settings seems ok and I’ve got a user in the app but it says all the time “no usb connected”

thank you for your support!

Do you have a My Cloud or a My Cloud Home. The My Cloud Home is a completely different device than the My Cloud. The My Cloud Home does not support OS5 and has it’s own subforum where users more familiar with that device may be able to assist:

My Cloud Home

This is a My Cloud Home:

This is a single bay/single drive My Cloud:

When using a USB hard drive with either the My Cloud Home or My Cloud, one needs to ensure that USB hard drive is formatted in a format that either device supports.

My Cloud Home USB Backup and Compatibility

External USB Drive File Systems Supported on a My Cloud