My Cloud OS 5 Android: Error “file type not supported” opening Word (or Excel) files

In some circumstances (see below), Word/Excel files cannot be open using My Cloud OS 5 on Android, leading to a “file type not supported”.

The problem occurs when the file was saved from the Word application.

The problem remains if the file is renamed using Windows file explorer.

The problem does not occur if the file is copied (i.e. using Windows file explorer).
Copying the file is a temporarily workaround.

It looks like a kind of Mycloud indexing process fails when a file is created or modified from Word or Excel applications.

Hi @Ber360
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Hi riyan_shaik,
Thanks, i’ve just opened a case.