First step is to check the external USB hard drive for errors in a Windows PC (if you have one available).
When performing a SafePoint, the first time creating that SafePoint will typically take a very long time depending on how much data is on the My Cloud hard drive. One may have to leave the My Cloud alone for up to 24 hours or longer while the SafePoint runs.
Couple of things to try as a troubleshooting step.
- Disable the My Cloud Sleep option (if available) in the My Cloud Settings.
- Some external USB hard drives may have their own sleep settings that can be configured by the drive manufacturers software. One may need to adjust those sleep settings using the manufacturer software.
- The external hard drive may be overheating and slowing or stopping data transfer. Check the drive to see if its very hot.
- Restart the My Cloud and try the SafePoint backup again.
- SafePoint might have issues with file names containing special characters.
- If possible, check the My Cloud logs via the Dashboard > Help section to see if those logs indicate why the SafePoint is stalling or not completing.
- Or don’t use SafePoint (see past discussions in this subforum on issues with SafePoint) and use SSH to setup a script to trigger an Rsync backup of the My Cloud data to the external USB hard drive. See the following discussion for using Rsync instead of SafePoint.
