Let me start by saying I hate this device so much; I am currently in physical pain due to the mental anguish this one device has caused me today. I have owned this 6TB single bay Gen1 for a few years now and I can’t wait for the day I can upgrade to a new device.
I have recently been updating many files on the device. And the device does not like this at all, after a few hours it starts running incredibly slow and last night triggered the flashing yellow light for high temp…the drive became totally unresponsive, no web gui, no ping, nothing. So, I had to power it off and put a fan on it. Awhile later I powered it back up and it was running fine except…
My Safepoint is gone. The safepoint share is still present and attached USB drive still intact, but no Safepoint detected. I tried ejecting and reconnecting the external drive, which initially showed a 0KB device for like 30 minutes then finally detected it normally but, still no Safepoint.
I tried to re-create the safepoint but of course, I get the error that the name I specified is already in-use since the missing safepoint is still there…somewhere…I just can’t see it in the gui.
I gave up and created a new Safepoint and moved the data contents of the old safepoint folder into the new one so it wouldn’t take 3 months to rebuild. Which at first seemed to work but now, it looks like I will be getting errors for the rest of this device’s life. In the gui it shows “This safepoint is in an invalid state, try updating to fix the problem”
In wdnas.log it shows that “rsync failed with error, 23” and that it is also trying to update the old safepoint which is no longer shown in the gui, a phantom safepoint that I am not sure exactly how to remove.
I have now identified a specific directory that it is hanging on and not updating during the backup job. If I try to create that directory manually in Windows it fails and says there is an I/O error. I can create a new folder and name it anything except the name of the folder that is not being copied and it will be created fine. So, my next trick was to go to the source, and give that folder a different name, genius, right? Nope, now the backup job still hangs trying to copy a folder that no longer exists.
I have also found the .info file in my old safepoint folder is pretty much empty, only 3 lines, looks like maybe the file was open when the drive went yellow light status and when I turned the power off it wiped out the file. Might try to rebuild it using my new safepoint’s .info as a guide, I just need the gui to recognize the safepoint so I can delete it. And my new safepoint’s .info file references the directory that is hanging, looks like it will always go to this directory when trying to update…I’m hesitant to change this path, not sure what the outcome of that will be.
If any have any advice about tinkering with the .info files, or other tricks to repair safepoints without starting from scratch, I’ll appreciate any tips.
Beyond that I know the best advice is to get something else and abandon this terrible piece of hardware, I just don’t have the funds for what I really need yet. I could get another NAS that is similar in size and migrate some of my data to it and continue using this 6TB mycloud, since it has a 6TB external for backups but, I think I would rather spend a ton more money for a bigger NAS just to be done with the mycloud. A $240 device that I just want to beat to bits with a sledgehammer, best use I can think of for it, if I can afford that.