I experienced a problem.
Without any reason I cannot reach my Mycloud Home device both internally and externally.
I made some test, but nothing. I made long reset (push pin more than 60 sec). The device boots and light is solid (I tried more times since sometimes it was slowly blinking). Now I can ping the device, but I cannot access to filesystem. I switched off and reboots more times, but nothing.
Thank you
My Cloud Home; I tried any suggestions by manual but nothing help me
Have you been using it routinely and “suddenly” it stopped, or was it in storage, not used recently (or you just got it) and can’t get it working?
If “suddenly” stopped, what else changed? New phone? New PC/Mac? New ISP?
What OS are you running? Are you running the apps?
Did you “register” it?
Hi Saudade and thank you for reply
I’m using regularly it (destination of my daily backup); I experienced the problem because the backup (cobian) failed. So I can say suddenly; but nothing changed in my network; all clients are windows 11 (my family) and android/iphone attached to the wifi networ, no change occured
I registered it on support site
Thank you
When you ”pinged” it, did you use the IP address or it’s “name”? Did it respond with the name?
Open a Command prompt. Enter “net view \\ipaddress” (without the quotes), press enter. Do you see the list of shares or get an error. If error post the error.
Since win 11 verify these fixes:
I can ping IP address and directly with hostname (so name is resolved)
result form net view command is system error 53
I have win11 21H2
21H2? Just double checking since it went EOS almost 2 years ago. Have you stopped/blocked all MS updates?
Make sure File and Printer Sharing for Microsoft Networks is installed and enabled.
I updated to 25H2. Nothing changes on it
I tried from other PC and the same; I tried to scan with nmap and no tcp port are open never 443
What happens if you try to sign in from this link?
I tried more and more times; the device is no more accessible
I removed my device from portale and added inserting manually serial number; it is no more accessible
If I make full reset (pushing pin more than 60 secs) nothing happens; led remain fixed on; it remains still not accessible; only ping works
Neither from https://home.mycloud.com/. Here I inserted 9-digit code that is in the label, but nothing
It seems an hardware problem
