I am trying to setup my new laptop to access mycloud home to link as a drive in windows 11 explorer. I am connected to the same home network router as my existing laptop. Under ‘network’ I have mycloud-xxxxxx showing, but when I try and access it, it tells me it is not available.
On my current laptop when I click on the same network name, it brings up a login box and then opens the drive and allows me to a working drive, usually Z, that I can then open as a normal folder under explorer.
Has anyone any idea what is wrong, and how to get around this.
What OS is on your old laptop? Is it WIn10? What exact error message do you get when it fails?
On your new laptop, open a Command Prompt as Admin. Type “net view \\mycloud-xxxxxx” (without the quotes). Do you see the list of available shares? If not, what error? If you do, in File Explorer, rt-click on Network or My Computer and select Map Network Drive. Select Z: as the drive. Enter the UNC for the share, like \\mycloud-xxxxxx\. Check reconnect at sign in. You can check remember my credentials at the login screen if you want.
You *may* need to verify/alter SMB signing requirements. Here’s the MS page to verify/set.
Both are running 11pro 25H2, in fact the old one is running a slightly later OS build due to the fact I was part of the ‘insider’ programme, BUT the mycloud has run on that ok since earlier versions.
SMB 1.0 is off on both, and SMB direct is on, for both, so that shouldn’t make a difference.
As far as I can see, both laptop settings seem to be the same.
Firewall settings are not blocking anything obvious, and my security suite has the same settings on both machines.
I can access mycloud through the web browser, so all is not lost, it is just less convenient than having it as a drive on the laptop.
I am considering setting up myself as a new user with one of my other emails and then seeing if I can get it to accept that. If so I can copy over files. Not sure it will work though. It may help if I can find a way to delete the mycloud-xxxxxx that is showing under network, but can’t find a way.
I’m still trying to solve this. I have tried everything I can think of, read through all relevant chapters in the manual, and now at a total loss as to what to do next.
If there is a way to remove the reference to the mycloud-xxxxxx under network, then maybe I could process the ‘how to access and Map the drive’ but I suspect the only way is through the registry, and I’m not confident enough to play around in there.
One other possibility before I finish setting up the other software I use, is to do a factory reset on the new laptop and then instead of copying over the windows settings backup, do a clean setup and then hopefully I can access the mycloud server.
@peterb1
If you own a WDMYCLOUD then you don’t have a My Cloud Home! If you looked at the first link I sent you then you would have seen the images of a My Cloud Home.
What firmware do you have on your My Cloud?
I have two WDMYCLOUDS, a 1st generation and a 2nd generation.
This image is from my 1st generation and can only be used on my home network.
Definitely a mycloud-home, see belowI must apologise though for not paying too much attention to the pictures, more interested in the text. I have always been reading the correct links to the manual.
The MyCloud HOME and WDMyClouds are totally different devices that have entirely different operating systems.
The WDMyClouds, which include the older 1st and 2nd generation devices Cat0w writes about runs a stripped Linux OS, very similar to what is running on the “bigger” NAS units WD sells. The HOME devices. . . run on something else entirely.
I don’t know much about the HOME line, but if a new laptop is giving you connection trouble, then my first approach would be to look into the SMB signing issue pointed out by Saudade above.
