My Cloud Home is Offline

[NoPlex]

@Crawlerbasher

It shows up on my router, and on the wd app, but as offline.

Before one tries anything, one should troubleshoot the problem. If the MCH is detectable by the router, it is often possible to get a log file. File a support ticket if possible.

Please Help, My Cloud Home is Offline, How to recover data from this Offline My Cloud Drive,

Have you tried any of the suggested troubleshooting tips? Have you downloaded the debug_logs from your MCH and have you tried contacting WD support? New Device Setup - Slow Breathing LED Click here for Instructions Device and LED Status Click here for Instructions Network Configuration Click here for Instructions Router UPnP and IP Address Check Click here for Instructions Router Secure Access Firewall and Parental Controls Click here for Instructions Proxy Server Port Check C…

How to Collect My Cloud Home On-Device Debug Logs