since I did Mycloud app ver 4.9.0 update ( 27.6.2020) my device is offline.
i contact live chat support and they told me to wait 24 hours.
here are the steps i did without success to fix it :
- restarted the device several times
- router restarted several times
- replaced the LAN cable to a new one
- changed port in routed
- uninstall and install again the WD discovery
- did soft reset ( pressing the button behind the device 24 seconds)
- connected to my router and i don’t see the device is connected , seems like he doesn’t getting IP.
the green link behind is on.
the white led is slowly breathing.
all my life data is there and from my reading it seems like there is not solution from WD.
i have read all the article and nothing helpful.
somebody from WD can replay \ help ?
i feel hopeless