Hello, I have checked old topics to see what can I do, but I haven’t found any useful information so far, so I decided to create a new thread.
I recently purchased a My Cloud Home 3TB, and I want to work there with my Music library and Photos library. I have done this for many years with regular USB hard drives and I know the process.
The music library is flawless, everything is ok there. 163GB and almost 17k files (many Apple Lossless files).
My Photos library has about 35k pictures for 140GB. I managed to copy the library file to WD My Cloud Home, but it’s impossible to make it work. I try to open the library with Photos app, and it takes more than 10 minutes just to show the first previews of the pictures, and after that, Photos app crash, endless multicolor wheel, etc.
I have made a test with a smaller Photos library file (1GB) and it works smoothly, so the problem seems to be related to the size of the library.
I’m running a MacBook Air Early 2015 and the My Cloud Home device is connected directly to my router.
The Photos library is already copied into the WD My Cloud Home device.
The problem is that Photos can’t open it.
Sometimes it doesn’t open at all (it crash before opening)
Other times, Photos open the library, but then freezes and does nothing.
I have tested the same Photos Library from a USB Hard Disk and it works ok.
I have tried restarting the MacBook, open Photos as the only program, and then didn’t work either. There is no Time Machine active at the moment, no other software open, my Wi-Fi is 5GHz, only action in the laptop is opening the Photos library.
Ensure movie or video content is not streaming Nothing is being streamed, only user in the network
Ensure that Social Media and Cloud Import services are not downloading content Nothing is being imported.
Ensure USB Backups are not occurring Nothing is connected via USB
Ensure TimeMachine, Windows File or 3rd party software is not performing backups Time Machine is not running
Ensure Desktop Sync is not transfering content Nothing is being uploaded
Ensure the computer hosting the desktop app is connected to 5 GHz WiFi or hard wired to the same router as the My Cloud Home using an Ethernet cable Connection is via wifi 5 GHz, Mode 802.111ac
Ensure the computer and router are Gigabit 10/100/1000 and not Fast Ethernet 10/100 Router model is Mitrastar HGU GPT-2541GNAC, in the manual it says it is 10/100/1000. The router has a direct optic fiber connection
Computer does not have a Gigabit Ethernet adapter MacBook Air has no Ethernet ports, it’s connected via Wi-Fi 5GHz
A network hub is being used instead of a switch Architecture us:
Optic fiber – Router – My Cloud Home (Ethernet cable) – Macbook Air (Wifi)
Data protection software, Anti-Virus, Malware Protect affecting data transfer speeds
Have no software like this in the laptop
Data Structures (thousands of small files) Well, we are talking about a photos library, it’s 140GB for about 35k files.
System Memory
MacBook Air has 8GB RAM and 50GB free disk space (SSD)
Outdated Firmware Confirmed using the latest firmware for WD My Cloud Home
As a note, I repeat, my music library is working OK in the My Cloud Home device, 146GB for about 17k files. The only problem is with the Photos Library.
I’ve managed to skin my Photos library to 70GB (deleted videos and some pictures).
Invested another entire copying the new library to WD My Cloud Home, and the results are the same.
My conclusion is that WD My Cloud Home is a useless device that with a 3TB of capacity is unable to handle a regular pictures library.
It also seems that WD customer service isn’t checking anything as the only answer I have received was to check some standard website. I also created an incident via WD Support website but got no answer so far.
Im having the same issue. Spent a decent amount of money on this WD 3TB. Copied my iPhoto library to the WD drive, and when I connect my iPhone to my Mac and try to sync my photos to the library, it takes for ever, actually it never works, it just sits there.
Now, over resorted to copying my photos to a file on my desktop, and then importing them from there into the library. I shouldn’t have to do that.
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Hello,
Did you find an issue to your problem ?
I’ve just bought a WD My Cloud Home 2TB, and I’m asking myself if it was a good idea after reading your post.
I have a basic MacBook Air M1, and I don’t want to use iCloud (or the less as possible) anymore.
Nope, a few months later the WD broke and I loss all my data. It was the worst purchase I’ve ever done. I suggest all users to back up their data in another disk and just stop using this joke.
You seem to know the limitation of the device. This is true for a lot of low end NAS, for example the Synology J series which is close to the MCH in spec.
macOS Photos app is known to crash with a large database. This problem is not unique to the MCH. Apple should know better at error handling than just let an app crash like that repeatedly. https://discussions.apple.com/thread/250933803
Open up Photo… fine… Import photos… fine… select an image to expand the thumbnail… crash!!!
Every single time
I have tried rebuilding the library… no use… (and with 39,000 photos… that was not fun
Hopefully you had some backup and was able to use the warranty service. The manufacturers not just WD know how long their consumer products are likely to last, and it is usually 2 years.
Nope, it seems to be a problem of that particular user, I have a similar size database and it works perfectly. Zero problems ever with my library on the local hard drive. 2019 topic anyway.
Just my opinion based only in my experience, My Cloud Home is garbage. Next time I’ll get a real NAS.
I don’t own a WD product anymore, so I’m unsubscribing the thread. Also not interested in the debate. Again, according to my personal experience, I don’t recommend WD MCH to anyone. Photos was just one of the problems I had before it broke. GL mate.
