My Cloud EX2 Ultra malfunctioning after recent Firmware Update

My firmware auto-updated on the 24th (about a month after the warranty expired!!) and now, on the 26th I keep getting messages that the drive is below temperature, please move to a warmer location, and after rebooting the drive, getting “power supply failed” and “volume 1 is degraded”.

I can still access the volume that I have shared, but not sure if all the files are reliable. I scanned the drive using the built-in utility and it reported no errors.

I do believe this is a firmware and not a hardware issue. I am really ticked!

Hi @dgabler
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

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Yes, but I have not heard back about the case.