My Cloud EX2 keeps disconnecting from the Network

Legacy Products My Cloud OS 3
1

The My Cloud EX2 keeps disconnecting from the network. I need to unlug/plug from the power source and it will start working again. Some times works only for 5 minutes, some times it lasts for hours, but eventually gets disconnected again.
I have the latest firmware (2.11.168). May be there is a bug in this version?

Could you please help me? I’m getting behind in my work because of this.

Thanks
Elvio

2

Hello Elvio,

Well, there could be the multiple reasons for the issue that you are facing, I would recommend you to you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en