My Cloud EX2 keeps disconnecting from the Network

The My Cloud EX2 keeps disconnecting from the network. I need to unlug/plug from the power source and it will start working again. Some times works only for 5 minutes, some times it lasts for hours, but eventually gets disconnected again.
I have the latest firmware (2.11.168). May be there is a bug in this version?

Could you please help me? I’m getting behind in my work because of this.

Thanks
Elvio

Hello Elvio,

Well, there could be the multiple reasons for the issue that you are facing, I would recommend you to you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support