My Cloud Desktop not functioning anymore

[jd1050]

Hi

Since the last firmware update this week, I cannot connect remotely to my My Cloud Mirror (Gen 2) NAS remotely using the desktop app on Mac. I can still access my drive using the iOS app and the mycloud.com website, so remote/cloud access is ok but the app is giving me a “login not authorized” error message, while I can see the disk and its local IP, regardless of whether I am on my local network or accessing remotely.

I tried both activation codes and mycloud.com login, it shows the device but does not authorize access to it…

Thanks in advance for your help!

[asp73]

Hi jd1050,

You should try to follow the steps mentioned in below link in this concern:

User Not Authorized Message 400057

I have had my EX4 for about 24 hours now and ran into this same issue and found 2 causes and a solution to this issue. After mutlitpe factory resets and reboots I’ve found these two things to cause the admin account to break. Chaning the IP from DHCP to Static Chaning the Server Name Both of these issues will cause you to get user not authorized for almost everything you try. The workaround to fix this issue is to: Select the Users Tab Select the Admin Account Turn the Admin …

[jd1050]

Thank you!