My Cloud Desktop not functioning anymore


Since the last firmware update this week, I cannot connect remotely to my My Cloud Mirror (Gen 2) NAS remotely using the desktop app on Mac. I can still access my drive using the iOS app and the website, so remote/cloud access is ok but the app is giving me a “login not authorized” error message, while I can see the disk and its local IP, regardless of whether I am on my local network or accessing remotely.

I tried both activation codes and login, it shows the device but does not authorize access to it…

Thanks in advance for your help!

Hi jd1050,

You should try to follow the steps mentioned in below link in this concern:

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Thank you!