Hi, I have just bought a 2TB MyCloud device and ran through the normal set up process. It worked the first time and I set up the admin user. I then connected via the app and it asked me to do a firmware update. This failed about 70% of the way through. After that I have not been able to connect to the device at all either on the network or through the app. The blue light was just flashing continually for about 2 hours.
I didn’t think this was right so I tried to start again by carrying out a 40 second factory reset. The blue light flashed for 30 seconds or so and then went red. When I plug the network cable in the light turns blue and is solid. However, I cannot connect to it when I try to run through the setup process again. I also cannot connect via the app or on the network, or through the website but I am guessing this is probably because of the reset.
I then tried turning off and on again, this just means the blue light continues to flash and has done for the last half an hour. There is nothing stored on it so I am thinking this isn’t right.
I might be missing something obvious, is there something else I need to do to connect again after a factory reset? Is there any advice about how I can get it working?
Thanks for any help in advance.