WD Community

My Book Live 3TB Yellow Light Instead Green

I have problem with my book live.
The light yellow and newer turn green.
I have successfully installed and used a few months.
Recently, started big noise and could not access my data at all.
I have reported this to WD support and they advice me to replace My Book Live.
Although, they are ready to replace it they can not save my data and they told me that they will wipe all info.
So my question is how I am going to access and save my data before send it to WD for replacement?

Thanks

Hello,

In order to recover the data on the drive I recommend that you contact a data recovery company.

http://support.wdc.com/recovery/index.asp?wdc_lang=en

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.