My Book keeps asking for password even after security was removed

WD External Drives External Drives for Mac
1

I used to have my drive password protected but removed the password using WD Security. However, every time I plug in the drive, it still asks for the password. When I enter the password, it tells me it’s already unlocked. I’ve used the WD Security tool to set the password again and remove it again, but that doesn’t clear the problem. How do I keep this from happening?

2

Hi pickle1,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.