I got the same problem.
The WD Password stop asking for the password.
Now, I can access to the content of the WD password but most of the files are encrypted.
All the WD software available its useless.
The WD tech support it a disappointment. Their solution is to send it to some corporation to extract the information. If you have the budget.
If this would be an isolated issue, I would not be as disappointed; however, it seems to be common currency. It infuriate me because I used to recommend WD and I am finding myself with horror stories from my friends.
WD is in full cost reduction (= lower quality) and image damage control. The password feature is just a marketing stunt. A feature in which they don’t have a capable team to deal with it since they can’t come up with a decent software to solve the problems they cause to their customers.
If you have a tower PC, there is a card called PC3000 which can help you out. If you got the budget.
There is also some projects on the net based on an university research done against the encryption used by WD. So far, some work, other not. I haven’t got lucky yet.