My Book Elite Software update will not download

I am alerted at startup that update is available. I have lowered my firewall settings to minimum. Smartwareinstaller zip just won’t begin download.
System is Windows 10. Hardware is Dell XPS.

You may want to check out this forum post on the same subject.


I had same problem. Went to WD web site and downloaded it from there. No problem.

1 Like

I had the same issue with My Book. I did what Roger suggested. It works fine. TX Roger.

Hi i am having this same issue. but i have looked on the website and the version on there 2.4.12 not where can i get that version.


P.S i am using a My Cloud Mirror and a My Passport