My Book Duo - Recovering files after enclosure failure

Hi, I’ve had a My Book Duo (not Live and not newest version) for a few years, in a RAID configuration to protect my data. There’s years worth of work on there, but now the enclosure has failed, it just shows 3 red lights and can’t be accessed. Hopefully one or both of the drives are still OK, but when I put them in a (not WD) external enclosure, windows wants to initialize the drives, which will delete the data. How can I access my data and copy it to somewhere safe?

Hi dantastic,

My Book Duo is shipped with enabled hardware encryption and the encryption is always turned on and cannot be configured.

If the My Book Duo enclosure fails, replace the My Book Duo enclosure. Make sure that the My Book Duo firmware is the most recent, the move the HDDs in the replacement enclosure of the My Book Duo. The data should be available without any other configuration.

I have this same issue. But, I bought a My Cloud EX2 Ultra and the old My Book Live Duo Raid 1 drives are not recognized.

Please help

Thomas in support said that cross product enclosure swaps won’t work. So, if anyone has a legacy product they are out of luck if the enclosure fails.