My Book Duo 20TB drive very loud fan?

Hi

I purchased a 20TB My Book Drive in Dec and so far its been fine but today i noticed a loud fan noise and realised it was coming from the drive (I’ve never heard it spin that fast or loud before).
The drive was no longer recognised on any PC either and every time I unplugged and plugged only the power lead back in again, the fan immediately spun up loudly at full speed.
It didn’t feel hot at all and wasn’t in use and after a few attempts of plugging back in, it remained quiet and normal again and was picked up by the PC.

Is this anything to worry about considering the amount of data on it (and the price it cost me)?

Hi mattcee,

You can run SMART test to check the health of drive using WD Drive Utility. If drive failed in test, recommend to take backup of data immediately.

I’m having this same exact issue on the 12TB My Book Duo. It passes all the diagnostic tests. This issue started on June 8th, and now happens once every day or so, whereas it never had happened before. Please advise.

Mine passes all tests ok too but the fan goes into hyper mode randomly and loses connection with the PC.
Its all very well saying back up immediately but thats not very convenient or practical when I bought a huge 20TB drive (for hundreds of Pounds) for the very purpose of backing up.
There must some other reason why the fan kicks in so hard and constant and then loses connection with the computer?

Hi mattcee,

You should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support;

The link below will allow you to call support.

Hi Hope you sorted it…
Personaly I would love a Duo with working fans (pipe dream #32768)

I suspect your drives got way too hot for what ever reason (i use hard disk sentiel to monitor the temperatures and smart 24/7)
Sentinel has show that my 20TB drives run at 52C in my basement computer room (cool place) but not enough to kick the fans in so…

I have had to buy, strap and stick fans onto the outside of the case to get my drives to cool down

I expect LIKE me your drives are overheating and I have read rumours that the fans dont kick in untill the internal drive temperature is 59C (way stupid in my opinion, hense my stick on fan solution)

fllog its 2017 variable speed fans are not new tech peeps
also i bought more than one of these so its not rogue enclosure all do it

1 Like

Hi,
I’m having the exact same problem with MyBook Duo 12TB.
Anybody had any resolution from WD on this ?
Martin

Hello,

I also have the same issue. Has anybody found a solution?

Thanks

Hey Matt, I was wondering what ended up happening with your MyBook after this? I just had the same thing happen to mine (Disconnected abruptly and fan started going off). Not really sure what caused it – I’ve only ever used the WD My Cloud so I’m hoping this isn’t a serious issue with the MyBooks.

私の16TBも同様の症状が起きています。Raid1で使っていますが、容量がMAX(8TB)に近い状態で発生し始めました。1日ほどそのまま放置するとPCで認識されるようになります。現在Backupを取り始めていますが、アクセス途中で、この現象が起きてしまうので困っています。