MBL 2TB does not connect (light is steady green but still not accessible) Restart every time


I have MBL 2TB and it was working fine until last week when it started giving this problem. The LED is stready Green but device is not accessible in the network. 

I have to restart the device device everytime to come out of this sleep mode. Please help as it is very annoying and I fear that one day I will lose the device due to these many force restarts. 


I recommend you contact support directly for assistance with this.

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