I’m having major issues with my WD MyACloud and I’m hoping someone can help. A few days ago, my drive was running very slow, almost to the point of being unresponsive. I rebooted it, waited a while, then started copying files off of it via FTP. I copied off about 2 TB and everything went smoothly. I tried accessing the drive via Windows Explorer and everything worked pretty much as normal. The next day, the drive was once again very slow to respond. Once again I rebooted it. This time I had a yellow flashing LED for several hours. I could ping the drive and look at the dashboard, but the dashboard took about 20 minutes to open. It showed no free space on the drive and had a status of idle.
Since then things have really gone downhill. When I reboot the drive now, the LED stays solid yellow for several hours. After that, the LED turns off. (for a while it turned red) I can ping the iP. I can get the login for the dashboard. I’ve logged in, but if I change any settings, it says “UPDATING…” and stays there for a few minutes before saying that I should check for network errors. I connect via SSH and it takes about 5 minutes to give me the login prompt, but then disconnects before I can login. The drive is visible on my network, but I can’t connect to it.
I’m no longer receiving any messages from it, but previously I received a few e-mails from the drive that said:
Following events are generated on your WDMyCloud .
Event title:Data volume failed to mount
Event description:The data volume on the drive is not accessible. Please contact customer service.
Event time:04-24-2019 11:18:11 AM
Firmware version: 04.05.00-320
Does anybody have any ideas on how to save my drive? I’ve got close to 4TB of data on it and less than half of it is backed up.