MacBook Unable to Recognize WD My Passport

Portable Drives My Passport
1

Several considerations on my situation:
• I’ve had mine about 5 years and it’s always acted strange at times
• Since getting a new cable 3 months ago, I haven’t had any problems using mine
• A few days ago, I transferred some data, once it was done, I hit the eject icon in ‘finder’ and then I got a message about disconnecting at the wrong time, would think that would corrupt data maybe, but not make it not available.
• Plugged it in today, and it only recognizes the drive utilities but not actual data on the drive.
• Looking to see if there are drivers to install, but I don’t even know where to start.

I’ve attached a few pics of the device and some product number things, but I’m not sure how to describe the device any better than the photos attached.

3264×2448 1.68 MB

2

What have you tried so far? What happens if you replace the USB cable once more? Does the hard drive work in another computer? Did you run a diagnostic test using your Mac’s Disk Utility?

3

There are typically two aspects that mount once I plug in the Passport, the Hard Drive, and some WD Smartware. I actually just clicked the Smartware thing and reinstalled it, and the Hard Drive started working again.