Locked My Book not Recognized by My Cloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have a 4TB WD My Cloud that I use for my NAS. I also have a 4TB WD My Book that I use as a backup drive for my Safepoints. I would like to lock the My Book drive for security reasons. As soon as I lock the drive the My Cloud won’t recognize it. Is it possible to use a locked My Book as a backup drive on a My Cloud device? If it is how do I unlock it on the My Cloud?

Thank you.

detailer72

2

Hello,

On the WD My Cloud  user’s manual it says:

“If a WD external drive has been locked, when it is attached to the WD My Cloud device, it maintains that security and can be unlocked or relocked using the Dashboard.”

Check page #116 for more information.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf

3

Hamlet,

Thank you for the reply.

The problem I’m having is that the locked drive doesn’t appear anywhere on the dashboard. It doesn’t even seem to initialize (boot-up) at all. As soon as I remove the security from the drive it functions just fine.

If I attach the locked drive directly to my laptop via USB the unlock option automatically appears on my screen so I know that the security feature is working.

How do i get the dashboard to recognize the drive?

Any suggestions would be appreciated.

detailer1972