I purchased a ssd drive from them $150 still under warranty, sometimes I would get an error when moving my games from it to my internal hard drive. I sent it back, 2nd day air method. They received it 3 days later, it’s now been a little over 4 months & I still haven’t received my replacement drive. I chatted with them 4 times & called them once, they keep telling me that the inventory got shifted in the warehouse & their having trouble with doing rma’s… my eternal hard drive only lasted a little over a year, find another company that gives you respect & don’t bs you around, I really think their avoiding warranties & not giving replacement, they probably have certain employees that are supposed to tell you that they bumped up your support request, but in reality their doing nothing at all….my original Ema had proof that I sent back my product, after I chatted with them the second time they updated my rma # to a new one saying I will get my replacement faster, now the new one says waiting for product return, saying I didn’t ship my external hard drive when I did, when I asked them about it they said don’t worry about it we received it & you will get your replacement within 7 business days, well it’s been a month since they told me that & still no replacement drive….
Since you have delivery proof and a documented RMA timeline, open a dispute with your card issuer or payment provider and include that record, this is a standard consumer protection step when a warranty replacement stalls. You can also submit a neutral complaint with your state consumer protection office, which often prompts faster resolution. From a Windows perspective, file copy errors on a newer SSD usually point to a failing drive rather than user setup, so you did the right thing returning it. At this point, protect yourself and push for closure through official processes.
