Is my MyPassport Wireless Pro 1TB DOA?


#1

Hi,

I recently purchased the above device hoping to be able to backup photos from my camera via the SD card reader whilst on holiday.

Upon turning on the device the power lights turn on in sequence left to right, the drive light comes on (and I can hear it spin up, the wifi light flashes about 1 per second. After about 30 seconds all lights start flashing blue at about twice the speed.

There is no network SSID broadcast, so I cannot connect wirelessly to it. The mobile (iPhone) app says not connected to network.

When using the supplied cable and plugging directly into Windows 10 laptop, it seemed to be detected and install drivers but no drives are shown in file manager, nor is anything viewable in networks. I can’t access the web interface using http://mypassport or mypassport.local (which the quick start guide says should work) and the WD Discover application fails to detect anything. Nothing seems to happen when I plug it into my Mac.

I’ve tried a factory reset holding in the two buttons, but nothing appeared to happen.

I raised a support case with WD earlier in the week, I’ve not heard a thing.

I’m due to go on holiday next Friday so I need to either get this resolved or get a refund and find an alternative solution asap.

Thanks for any help anyone can provide.


#2

I also tried in a Linux machine. This is what I get in the logs. When we tried to mount the volume as exfat, there were no block devices (sdc1 does not exist)

[ 55.096773] usb 1-1: new high-speed USB device number 4 using ehci-pci
[ 55.247480] usb 1-1: New USB device found, idVendor=1058, idProduct=25af
[ 55.247488] usb 1-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 55.247492] usb 1-1: Product: My Passport Wireless
[ 55.247496] usb 1-1: Manufacturer: Western Digital
[ 55.247499] usb 1-1: SerialNumber: [redacted]
[ 55.280476] usb-storage 1-1:1.0: USB Mass Storage device detected
[ 55.282111] scsi host5: usb-storage 1-1:1.0
[ 55.282672] usbcore: registered new interface driver usb-storage
[ 55.288519] usbcore: registered new interface driver uas
[ 56.311051] scsi 5:0:0:0: Direct-Access WD My Passport 25AF 1004 PQ: 0 ANSI: 6
[ 56.312733] scsi 5:0:0:1: Enclosure WD SES Device 1004 PQ: 0 ANSI: 6
[ 56.350194] sd 5:0:0:0: Attached scsi generic sg3 type 0
[ 56.353998] scsi 5:0:0:1: Attached scsi generic sg4 type 13
[ 56.355370] sd 5:0:0:0: [sdc] Spinning up disk…
[ 56.378279] ses 5:0:0:1: Attached Enclosure device
[ 57.364729] …ready
[ 61.462194] sd 5:0:0:0: [sdc] 1945069568 512-byte logical blocks: (996 GB/927 GiB)
[ 61.463432] sd 5:0:0:0: [sdc] Write Protect is off
[ 61.463442] sd 5:0:0:0: [sdc] Mode Sense: 63 00 10 08
[ 61.464664] sd 5:0:0:0: [sdc] No Caching mode page found
[ 61.464679] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 93.405838] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 98.770002] usb 1-1: device descriptor read/64, error -110
[ 114.386476] usb 1-1: device descriptor read/64, error -110
[ 114.614424] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 150.739427] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 156.115430] usb 1-1: device descriptor read/64, error -110
[ 171.736017] usb 1-1: device descriptor read/64, error -110
[ 171.964031] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 177.108169] usb 1-1: device descriptor read/64, error -110
[ 212.193130] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 217.557274] usb 1-1: device descriptor read/64, error -110
[ 233.173720] usb 1-1: device descriptor read/64, error -110
[ 233.401714] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 238.553855] usb 1-1: device descriptor read/64, error -110
[ 370.393516] usb 1-1: device descriptor read/64, error -110
[ 370.621533] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 375.769663] usb 1-1: device descriptor read/64, error -110
[ 421.082907] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 426.459067] usb 1-1: device descriptor read/64, error -110
[ 442.079485] usb 1-1: device descriptor read/64, error -110
[ 442.307508] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 447.451645] usb 1-1: device descriptor read/64, error -110
[ 463.068064] usb 1-1: device descriptor read/64, error -110
[ 463.296086] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 473.686854] sd 5:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
[ 473.686864] sd 5:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[ 473.686869] blk_update_request: I/O error, dev sdc, sector 0
[ 473.686882] Buffer I/O error on dev sdc, logical block 0, async page read
[ 505.065260] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 510.429377] usb 1-1: device descriptor read/64, error -110
[ 526.045801] usb 1-1: device descriptor read/64, error -110
[ 526.273813] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 531.421955] usb 1-1: device descriptor read/64, error -110
[ 574.687153] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 580.063302] usb 1-1: device descriptor read/64, error -110
[ 595.683734] usb 1-1: device descriptor read/64, error -110
[ 595.911753] usb 1-1: reset high-speed USB device number 4 using ehci-pci
[ 601.055893] usb 1-1: device descriptor read/64, error -110


#3

If I was about to go on a trip, I would not screw around with a forum or WD Support. If I was able to return the device to a store and exchange for a new one, that is what I would do. These are good devices, but you could have gotten a lemon. There really is not a better choice of wireless device. Just exchange for another and be sure you have access to the complete manual for it before setting it up; downloadable from WD Support.


#4

I agree, but the store has no more in stock, and don’t know when they are likely to get any back in. There are no other stores selling these nearby and not enough time to order online. If there is a chance to get this working over the weekend then great, if not I’ll get a refund Monday and buy a job lot of sd cards instead.


#5

I had exactly the same problem with the MyPassport Wireless Pro 1TB I’ve ordered from Amazon, but I am still stuck…
I’ve asked for a replacement, but still the same issue with the one I received. I’ve searched a bit on the internet, but didn’t find a solution…

I’ve tried to call WD support desk, but it’s horrible. As all operators are busy, they can’t handle my call and request me to call back later. I’ve now tried to call multiple times a day on multiple days, but still wasn’t able to reach someone… I’ve also created a case online on 01/09/17, but no answer yet… As I’ll leave on holiday next week, I’m starting to be desperate, so if anyone has a suggestion, I would be glad to hear!

My hunch is that there are some bad batches out there. I contemplate to return this one to Amazon again and buy one from a different store in the hope it will work out…


#6

Whoa… Same problem as everyone in this thread. Today is 11/24/2017 I ordered this 4 days ago from newegg. I have the SAME exact problems as OP. Mine was packed very well and so it had plenty of insulation when it shipped. Mine flashes the blue LEDS all at once after trying to pair it with wifi. The thing is it wont even broadcast a wifi signal. Mine is also not detected in device manager on 2 different windows machines and an apple mac book. This is infact a DOA unit I have. I requested an RMA exchange from newegg and still waiting for a shipping label from them. Though by reading that you have had TWO units do this… kinda worries me because I too bought this for an upcoming trip in 3 weeks… I desperately needed a portable solution without a laptop. If this 2nd one fails on me too… well then i’ll have no other choice but to buy every SD card my local best buy store has … quite literally. Just documenting this somewhere in case someone else has these same problems they will know that they are not alone… I though have the 1tb version of the WD passport wireless pro. Wish me luck.


#7

I suppose there’s a major problem with these drives, because mine suddenly also started flashing all LEDs at once and nothing works. It’s not detected from Mac OSX High Sierra in the Disk Utility, nor the WD software.
I got it on Prime day from Amazon UK. It worked (despite of difficult setup and some inconsistencies). I have used it very seldom, but a few days ago when I’ve tried it, it started flashing the LEDs. The WD’s support page says this is a major problem. I’ve opened a case, but no response after 4 days (even though they say it should be 2-3 days max).
Let’s hope our problems will be solved soon.


#8

i too have had the same problem - DOA, not broadcasting an SSID. Return the unit to retailer, get a replacement and the same problem with it.

I tried resetting it as per the manual )hold both buttons for 10 seconds) but still flashing lights and no wifi.

This junk is not reliable - I’m going to do the only sane thing and purchase a big handful of SD cards for my camera and drones to ensure I have enough space.

Certainly more reliable than what is apparently a well known fault.


#9

Same problem with the two units I purchased on the 17th. Both just blink and do not broadcast SSID.


#10

Just thought I would add my voice to this. I’ve had the device for about 6 months. Had to return the first one as it was DOA. When the second one works, it works great, but I also keep getting the flashing lights. On a other note, mine hasn’t really been reliable, to the point where I don’t trust it being my main backup. Once, I had corrupted images on the drive (the SD card images were fine) and on another occasion, the import process just hung halfway through. I really wish I had done more intense research before buying. Really regret my purchase…


#11

The corrupted image on the drive is likely resulted from the unsafe ejects of cards or drive. This can be more obvious with the exFAT file system. You can also reformat the drives file system to NTFS and use the Paragon NTFS for Mac driver with your WD storages: https://support.wdc.com/downloads.aspx?p=288&lang=en


#12

I have had a WD MyPassport Wireless Pro now for quite sometime and suddenly I ran into this problem with the rapidly blinking lights and the drive being completely inaccessible. After researching, I figured that the drive much be corrupt and (being in warranty) have now sent the drive back to WD. I need the drive for a upcoming trip so ordered a second one and immediately upon turning the drive on, I have run into exactly the same problem. Blinking rapid lights and the drive is completely inaccessible. I have tried the Fireware update as recommended in other threads, I have attempt to attempted to evaluate the drive through “Data LifeGuard Diagnostics” with NO improvement through any attempts. I can long hold the buttons to boot into “recovery mode” for a reason that is completely lost to me. Can I possibly have just received a brand new, damaged drive? I am VERY frustrated with this equipment.


#13

I would contact the WD Support team on this immediately.