WD Community

Installing Acronis True Image for My Cloud

I was trying to install the Acronis True Image for My Cloud. However, when I tried to install the software, I was told that I have not attached any WD devices to my computer (which is apparently not, as I can already notice “WDMyCloud” from “This PC”. What should I do?

P.S. I have installed Smartware Pro before, and it was totally fine.


The My Cloud is a network attached storage device (NAS). It is not like a hard drive that is attached via USB to your computer or an internal hard drive. That software apparently will not work unless you have an internal or external WD hard drive (not NAS).

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.