Insert a USB drive with firmware to recover your WDTV(WD TV LIVE STREAMING MEDIA PLAYER C3H)

subhashkd · January 9, 2018, 10:35am

Hi Everyone.

Welcome to the thread.

I was updating firmware of my WDTV, suddenly due to power outage WDTV restarted and it OS corrupted.

I have followed many threads and tried many solutions provided but got no output. I have tried to use multiple type of USB storages, Multiple filesystem types (NTFS,FAT,FAT32,exFAT,LINUX) but none worked.

Can anyone please provide me correct path to reset it ? and please do provide correct downloads.

Thankyou

JoeySmyth · January 11, 2018, 5:41am

First question to confirm … what’s the model number of your WD TV ?

C3H is not the model number.

is it … WDBHG70000NBK, WDBGXT0000NBK, WDBMBA0000NBK, WDBYMN0000NBK or WDBPUF0000NBK ?

subhashkd · January 11, 2018, 9:37am

Thank you for response

Please find this photo attached with model details.

JoeySmyth · January 11, 2018, 2:48pm

That’s a PAL WD TV Live Streaming Media Player

PAL model number WDBGXT0000NBK

all i can suggest i using small capacity flashdrives to load the recovery firmware onto (1GB or 2GB) … and WDTV is only compatible is NTFS, FAT and FAT32 format

another user claimed that Linux Partitioning worked … but i can’t confirm that

subhashkd · January 11, 2018, 3:07pm

Thank you for prompt response to thread.

Please note, i have followed the above solution, I tried it using 2GB Flash Drivs with 8GB as well as 16GB. But WDTV did not load firmware.

And i even tried it with linux partition. But still it doesnt make any change.

What i did?

I formated usb’s in multiple partitions at diffrrnt plateforms as mentioned above.
Than extracted the rollback above mentioned zip file to it.
Switched off WD device.
Put usb into front port of WD.
Started WD.

Found same display as shown in first photo.

Please guide me if i went wrong at any step.

subhashkd · January 15, 2018, 7:45pm

Any response Please.? Any help?

donveto · January 16, 2018, 6:32am

First question to confirm … what’s the model number of your WD TV ?

C3H is not the model number.

is it … WDBHG70000NBK, WDBGXT0000NBK, WDBMBA0000NBK, WDBYMN0000NBK or
WDBPUF0000NBK ?

Heads up: We send a maximum of 100 daily emails. Check the site to see the
ones that might be held back. PS thanks for being popular!

subhashkd · January 16, 2018, 9:40pm

Hi.

As required the model is WDBGXT0000NBK.

subhashkd · January 16, 2018, 9:55pm

Hi.
Can you please suggest me proper recovery firmware url so that i may confirm if im going up with correct recovery firmware media file or not?

RKMukai · December 31, 2023, 3:07pm

I have RE-Flashed the FIRMWARE on my WD_TV live devices several times. It may be possible for you to fix this. But, the answer is a bit lengthy and, requires you to have: A thumb drive, formatted FAT32, about 32-GB or so is adequate; The firmware for your device, I am (intentionally) NOT using 2.02.32 version I use 2.01.86 ( and can show you where to download it ). Your device is currently ‘bricked’ but can be revived. If you are interested ( 2023-DEC-31 ) - reply and we’ll see if I can provide you with what you need. ;O)

Wdabro · January 10, 2024, 2:06pm

Hi, i have a bricked wd player live WDBAAN0000NBK-00. i’d like to ask for the place to download the firmware from. Thanks.

RKMukai · January 10, 2024, 3:27pm

Mr. Smyth / Joey / Sir-

I received an email today 2024-JAN-10, from you, asking for WHERE to get the FIRMWARE to fix your WD TV Live that you accidentally bricked.

I tried to respond to you on the WD site, and; it responded with what you see below in the screen shots. So, I am trying to REPLY to you directly here.

This is a WEB PAGE of instructions to “downgrade” from 2.02.32 to 2.01.86 (the version I use). It is no different for a BRICKED device. You follow the same steps.

There are 2-useful links for you, the FIRST is how to “downgrade” from 2.02.32 ( a horrible version ) to 2.01.86 ( the version I USE ). The second link is the ZIP FILE archive you need to perform the FIRMWARE installation.

I’ve done this several times myself - on a DOZEN WD-TV Live Gen3 devices. So, if you need some guidance, please do ASK ME, I will try to help you. My personal email is: roger.mukai (at) gmail

WD instructions link:
https://community.wd.com/t/downgrade-firmware-from-2-02-32-to-2-01-86/83992

Firmware for 2.01.86 version download zip file:
http://download.wdc.com/wdtv/wdtvlivegen3_rollback_2.01.86.zip

You will need:
A FAT32 formatted USB stick, a 16-or-32-GB will do.

And, a PAPERCLIP, to press the RESET BUTTON on the bottom of the device. You must push the clip into the little hole - WHILE it is booting, in order to START the UPGRADE process.

And, it is SLOW to respond. I always have to say to myself,
“Wait for it …” Some pauses are as long as 1-full minute!

Be sure to do the HARD RESET step, because; you want it to use a USB stick and NOT the internet to perform the recovery. I’ve found that it can get STUCK trying to connect. The hard reset helps prevent that issue.

If you need help, I will be happy to try and help you.

BEST of luck to you SIR and GOD BLESS.

Sincerely,
Roger Mukai
;O)

RKMukai · January 10, 2024, 3:46pm

Joey / Sir-

One more note from me. The last time I did this was in 2016. Here are MY NOTES to MYSELF on doing this:

RKMukai · January 10, 2024, 4:23pm

ONE MORE NOTE – I do recall, for reasons I cannot explain, that a couple of times, this took HOURS and HOURS to complete. When that happened, the big ugly red circle screen appeared, and; then just “sat there”. So…

I started the process, watched it reboot ONCE, then just walked away – For an entire DAY. And when I finally “checked” again a day later - it REBOOTED and was FINE. So do NOT be surprised, if the big red circle screen appears and just sits there.

BE PATIENT. If it doesn’t finish in 1-full day, TRY AGAIN. It sometimes acts that way. I do NOT understand why. It’s a SLOW process to RE-FLASH sometimes.

Best of luck - God bless.

;O)

JoeySmyth · January 11, 2024, 1:08am

You are mistaken.

I NEVER sent you any Email.

If fact, i have NEVER sent anyone EVER an Email in my time on this forum.

If you received an Email from a “JoeySmyth” it wasn’t me, and the person is an imposter.

RKMukai · January 11, 2024, 1:57am

LOLOL

Well, it may be that the WD Blog has a database problem, for who it is that is identified here… It is true, no email was sent to me ( until now ) by you. But there were posts on the forum, quite a while ago, that you posted about WD-TV live. That is where I got my first “contact” regarding this stuff. If Joey Smyth is NOT who you are… Perhaps something needs to be changed. For your id here on this email is “JoeySmyth”, and it is coming to and from “WD Community” online… That’s all I know. What my email shows. Perhaps the problem is ME – I may be mis-reading this, and if I’ve mis-identified you, please do, realize it was not intended. And I apologies for any mistake!

Regardless, BEST of luck with your WD effort to UN_BRICK your WD!

Take care, Be well, God bless.

-Roger Mukai-

;O)