Hello, I am new here and hope, that I will get help.
Yesterday I got a brandnew 2 TB WD_Black SN850X NVMe SSD. It works properly with my AMD X570 chipset system running Win11 v22H2, but unfortunately I cannot check its health (temperatures etc.).
Here are the pictures I got while running the latest WD Dashboard v3.8.2.10:
What is the reason why the WD Dashboard doesn’t properly work with my brandnew WD NVMe SSD?
Thanks in advance for your help!
Edit: The thread title has been changed by me after having detected the reason for Dashboard’s issue.
Update:
Meanwhile I was able to find out the reason for my reported issue and to solve it.
Reason (very mysterious): The NVMe Controller of my other NVMe SSD (a 1TB Samsung 990 Pro) used the generic Phison NVMe driver v1.5.0.0 WHQL.
Solution: After having replaced the generic Phison NVMe driver by the generic MS Win11 in-box NVMe driver stornvme.sys everything was fine.
Here is the screenshot of the Dashboard after having solved the problem:
Update 2:
To find out the impact of the in-use NVMe driver onto the function of the WD Dashboard I have done some additional tests with my new 2TB WD_Black SN850X SSD.
These were the NVMe drivers I have tested:
1. Microsoft’s generic Win11 in-box NVMe driver
Result: The WD SSD and the WD Dashboard were both running fine.
2. Phison’s generic NVMe driver v1.5.0.0 WHQL
Result: The WD SSD was running fine, but the WD Dashboard didn’t work (blank entries).
3. Samsung’s NVMe driver v3.3.0.2003 WHQL
Result: The WD SSD and the WD Dashboard were both running fine.
4. Micron’s NVMe driver v2.1.19.0 WHQL
Result: The WD SSD and the WD Dashboard were both running fine.
5. Intel’s generic RST NVMe driver v17.11.3.1010 WHQL
Result: The WD Dashboard was running fine, but the performance of the SSD was not as good as with the other tested NVMe drivers.
Remarks:
- The installation of the above listed drivers Nr. 3-5 had to be forced by using the “Have Disk” option.
- Users, who want to see the benchmark results I got, may look >here<.
