I got a My Cloud Home Duo and while it is working fine on my home network; I am having trouble accessing it remotely. I was under the impression that I could easily access my files from anywhere but when I try logging in through the app or web; it either takes forever to load or just does not connect at all.
Also I have tried restarting the device, checking my internet connection & even reinstalling the app but no luck. My internet speed is good & everything else seems to be working fine. Do I need to tweak some settings or enable something specific for remote access? Also, is there a way to make it more reliable?
While searching for solutions, I came across What is google cloud platform but I am not sure if it is relevant to my issue or if it could be an alternative. Has anyone tried using it with My Cloud Home Duo?
Also i have check My Cloud Home - How Does Remote Access Work? still need advice.
What you are posting is either an advertisement or a low value posting with little quality answers so either you are promoting spam or you have not searched the WD Knowledgebase for answers, for example this may be one answer:
You have to determine for yourself whether enabling UPnP for your router is a security risk, but that is one recommendation from WD support.
