I need a help!

WD External Drives External Drives for PC
1

Hi,

My hard drive WD Elements (2TB) recently starts to work not stable.  Without any reason, I had problems to move or copy some files from my HD.  Sometimes my computer doesn’t recognize my HD.

I tried to use WD Data Lifeguard Diagnostic for Windows “Extended Test”, but it failed because some errors.  When I did “Quick Test”, it passed…

I tried   “HDDScan-3.3” and I’ve got S.M.A.R.T. report:

 This is a link to see  image of the report  

My Elements.jpg
My Elements.jpg544×655 156 KB

Can someone tell me what is wrong with my external HD and what I can do to fix it?

Thanks for any suggestions.

2

contact wd support to see if the unit still under warranty to get a RMA

3

Besides RMA you can try using DLG to format the drive by writing zeroes to it soemtimes that fixes bad sectors.

Joe