How to I retrieve SmartWare backup on my Mac?

WD Legacy Products My Book Live
1

My windows PC just crashed on me and I decided to move to Mac. However, I can’t seem to figure out how to

retrieve my backed up information. Did I just loose everything I backed up on my PC, because  I can’t retrieve it from my new Apple? I’m not talking of course about shared files. I’m talking about the rest my life backed up through SmartWare on my now crashed PC.

I can’t find anything relating to this exact issue through here.

Thanks,

Nathan Brooks

2

You need to install Smartware on on your Mac. Check the link below for the steps to retrieve the backup.

http://wdc.custhelp.com/app/answers/detail/a_id/3829/session/L3RpbWUvMTM0NjYxMDQwNS9zaWQvQVJvV0JmNWw%3D

3

Thanks Alucardx,

My CD didn’t come with SmartWare for mac, and it’s not listed on the download section for WD MyBook Live. 

However, I was able to download the mac version elsewhere on wdc.com and it installed successfully.

Unfortunately, the back and retrieve buttons are greyed out. I thought maybe setting the retrieve folder under

settings would help but it did not. It also doesn’t show my windows pc backup at all, only a small backup I created

with time machine a couple of days ago. So really, I can’t even retrieve my mac backup a this point with the buttons

greyed out.

Any thoughts?

Thanks,

Nathan

4

Smartware for Mac was discontinued a while ago - and has never been supported on the My Book Live.

You have a couple options… Get a PC and install smartware on it.

or go to the smartware share on the My Book Live - \smartware

You can manually retrieve the files you need by drilling down into the folders on that share.