How do you access your smartware files from your windows 10 computer

#1

Hi I was hoping someone might be able to help in the most basic reply as possible.

Problem,… I have a new laptop and connected it to mycloud device. Windows 10.

On my old laptop it showed up in my file explorer under network click on it and access all your files including the smartware auto backup ones.

Now the mycloud only shows up as storage or media player and not in the computer area as before.
From what I can gather it might be a problem with IVP6 router??? I have the latest BT home hub.

Can anyone explain how you can access the folders on the drive by not using a browser…which is a slow painful affair.

Thanks in advance.

#2

You may want to read through some of the Windows 10 Specific Methods detailed in the following discussion. Primarily see Windows 10 Specific Method 1 through 5.

https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576

#3

@seadart2 Open up File Explorer and then your WD My Cloud. See example image below.

Click on, tap or activate image to enlarge it.

#4

Thanks Cat but the mycloud is not visible in windows explorer.
I’m looking at the options in Bennor’s comment.
But thanks anyway :slight_smile: