How do I reset my user name and password?

I have mislaid my user name and pass word for my WD TV Live Streaming

Hello, you should be able to reset it by pressing the “reset” button that is a the bottom of the unit.

Thanks for the info; I’ve pressed the reset button, but to no effect, the unit still wants my user name & password, even after I’ve reset with a new user name & password. Any other ideas.
Cheers, D

Read this, it will help resolve your problem.

Mike, thanks for your info; I did as you said, but still no joy. I only use the device for videos & Netflix, but have found a way to get around the problem and hook up with my videos another way.
Cheers, David

David, sorry this did not help (I presume you read the entire post and not just the preview) Weird issue then.