Received my Home Duo yesterday, connected to my router, and downloaded the My Cloud Home app.
My router can see the device.
When I try to set up I get a message " can’t find device". I then try again and are prompted for the 9 digit device code. After entering the code off the card I get a message " oops something is not matching up. Did you type the code correctly".
I tried the 60 second reset but no change.
Front of device is showing slow pulse.
I left device connected and switched on for 24 hours in case it was trying a software update.
Any suggestions what to do next?.
Thanks in advance.
John