I have exactly the same problem as a previous post as pasted in below. I cannot get my device to register.
I get this message
Oops! Something’s not matching up. Did you type the code correctly
Yes I did type the code correctly. I’ve tried different browsers and still not working. I can ping my device so I know it’s picked up an IP. I’ve forwarded ports 9080 and 9443.
I have raised a ticket with WD Support but they are ignoring me. I am about to send the device back but before I do I thought I would try the community for an answer.
Hello all. I purchased a brand new in box and shrink wrapped 4TB My Cloud Home from a big box store. I am trying to set it up. I took it out of the box, connected the network cable, attached it to my router, then plugged in the power, all per the instructions from the quick set up guide. I go to mycloud.com/home and create my account. From there it does not auto discover my device, so i’m left with entering the 9 digit device code. Well that is the issue. I have the code on the device and the quick install card, both codes match. However when I enter the code i’m left with receiving an error message "Oops! Something’s not matching up. Did you type the code correct? I have checked, re-checked and checked again to ensure i’m typing the code correctly, to which I am. So i’m at a loss and stuck. I know my device is online because I can see it on my network and shows On-Line.any ideas as to what the issue could be?
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