I’ve just connected a MyCloud EX2 Ultra to the LAN on a Windows 10 PC. The drives are from a defunct Win 7 PC.
On Dashboard > Storage > Disk Status both drives show up as healthy and S.M.A.R.T. data can be downloaded from each of them. They both passed the quick test in system diagnostics.
On Win 10 File Explorer “MYCLOUDEX2ULTRA” appears under “Network”, but when I click on it “This Folder is Empty” is displayed, I would expect to see the drives appear here. I’ve put a USB stick in one of the sockets an the back and that doesn’t show up either on the dashboard or Windows Explorer. When I try to add a share I get “Error - No volume found”
I’ve looked through the FAQs, this forum and the user manual PDF, but I just can’t get the drives to appear on File Explorer.
The following SMB features are enabled:
SMB 1.0/CIFS automatic removal
SMB 1.0/CIFS Client
SMB 1.0/CIFS Server
Would I need to format the drives? The “Format” and “Scan Disk” options are greyed out so I couldn’t run them anyway.
I’ve rebooted the PC and the NAS unit.
I’ve tried to update the MyCloud firmware but that button is greyed out too.
Any help would be very much appreciated.