HELP! I dropped my WD Passport Ultra and now it's not recognised!

WD External Drives External Drives for Mac
#1

Hi everyone

I stupidly dropped my passport ultra and now my macbook air won’t recognise it! I do have a back up but this is a few months old. Is there anyway I can recover my files including photos and music?

Any help is greatly appreciated.

All the best

Tim

#2

Hello,

if the drive was dropped and now it is not working then it means it suffered sine mechanical damage.

You may try to recover the data using a data recovery software but if I’m right then a data recovery software will not be enough and you will need a data recovery company instead.

Data Recovery