Hard Drive is running but not working right

Portable Drives My Passport
1

Hi All,

I need some help. I have WD external hard drive model: WDBYFT0020BBK and I did scan test for errors and it keeps falling and I change the cable and still keeps failing. The drive makes no noise but it’s still running and I have karaoke files on the drive. How do I fix the drive? Is there any software to scan and fix it for Free?

2

Hello,

Try running a diagnostic using WD DLG.

Data Lifeguard Diagnostic for Windows