GRAID 4TB with Thunderbolt not seen by software

G-Technology G-RAID & G-DOCK
1

Hi guys,
New to G-RAID.

I got hold of a G-RAID chassis with 2 x 2TB in it. I put 2 x 6TB (WD Red)
The G-RAID software is installed and restarted.
But it will not see the device for me to work on the RAID.

Screenshot 2020-04-14 at 14.51.54

Screenshot 2020-04-14 at 14.52.00

This is what I get. However I can see the drives in disk utility

Any help will be appreciated.

Thanks

2

Does the chassis appear with the two 2TB disks in it?

You may have the wrong configator tool. There are a few different ones. Does the g-raid have thunderbolt? You can try here https://support-en.g-technology.com/app/answers/detail/a_id/768 or in the answer here https://community.wd.com/t/how-to-configurate-g-raid-removable-thunderbolt-3-using-usb-3-on-windows-10/234707.

I have has more success raiding on PC but that is just my experience. Best of luck.

3

Thank you a bunch.
I eventually got a work around. I used the RAID config from apple’s disk utility.

But looking at your links it would of helped too. Appreciated.

4

I got the same issues as you. If I found any solution then I’ll let you know FaceTime App