Gen 1 WD TV - not playing MOV files

#1

Anyone know why my WDHDTV player (firmware version 1.03) will not play MOV files? It just tells me that it is “unable to play the selected format and to refer to the user manual to convert to a supported format.”  

I cannot find anything on the boards and MOV files should be a supported format.  Ideas?

#2

It’s been a while since you posted, have you tried contacting WD’s Technical Support about this? You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en