G Drive mobile Pro 1Tb wasn't recognized in Mac Pro 2017

This new G drive mobile Pro showed in other Mac Air 2020 in Finder plug n play working fine, but it doesn’t show in Finder, Disk Utility and even terminal in Mac Pro 2017.
What I need to do to make G Drive recognize in Mac Pro 2017? external drive checked.
Need WDstaff help to solve the issue.
Thank you for helping