FTP Over LAN and WAN Broken?

Legacy Products My Cloud OS 3
1

Hello all,
Apologize for my linked images. WD does not allow more than 2 images for new users…

I just purchased the WD My Cloud 3TB edition hoping to setup FTP so I can use it with WinSCP and CyberDuck(mac). Unfortunaly I have not been able to get access the cloud VIA FTP on my LAN let alone remotely. I can access the MyCloud in my windows file explorer under my Network but cannot FTP.

Goal: Access MyCloud VIA FTP on same LAN and also remotely.

  • I have 1 account (admin) with read/write access to my Public share.
  • My Public share has FTP option turned on with the Public option off.
  • Under Settings>Network my FTP Access is on
    ***(Max Users:10, Idle Time: 10 Min, Port:21, Flow: Unlimited, Passive Mode: Default, Report Ext IP: Checked, Ext IP: 50.XXX.XXX.XXX, I do not have any TLS encryption on at the moment)
  • Under Settings>Network>Port Forwarding, I have FTP (Port 21) See Image 1.

I also have port 21 forwarded on my router where 192.168.0.18 is the local IP of My Cloud. See image 2.

When I try to connect VIA WinSCP on my LAN I get stuck on reading remote directory and then it fails listing the directory.

Image 1: Port Forwarding Settings

527×375 26.3 KB

Image 2: Router Netgear

Image 3: WinSCP Login Window
Image: http://community.wd.com/uploads/short-url/rSvvq5TDlr7dVWXqnO0EtyWVykX.png

Image 4: Stuck WinSCP on Reading remote directroy…
http://community.wd.com/uploads/short-url/hhf4Enseu9oQ6eGNRyAAJqeWlis.png
http://community.wd.com/uploads/short-url/32LS1jQh5vyoG19KKFL31R0igQr.png

Versions:
My Cloud: 2.30.165
Router: C3000 - 100 NAS(ext link)
WinSCP: 5.11.1 (I doubt this is the issue as I cant access VIA CyberDuck either)

2

Id also like to add that my port is open and can be seen on the Open Port Check Tool.

However, I still have the issue of this not even working over LAN so the remote problem could be a result from the LAN problem.

3

@alserie Have you looked at this? My Cloud: Configure FTP Server Access

4

@cat0w Yes I have taken a look at the article. All my settings match what is listed.

Edit: As shown in image 4, it looks like it logged in successfully but is stuck when it tries to read the remote directory?

Edit2: Whew, I can now FTP locally. The culprit was my selection of “Report external IP in PASV mode” option under Settings>Network>FTP configuration. Ill update with information regarding my remote access. Does anyone know what this option is for and why it would break my FTP functionality? I’m not fond of the networking side of things if you cant tell! :slight_smile:

791×262 27.2 KB

5

Look like you would have to set your FTP client to the matching mode:

https://www.google.co.uk/search?q=ftp+pasv