Back in March 2014, right after EX2’s launch, I had reported that the FTP functionality was broken because of a bug in the FTP configuration screen and worked with WD’s L2 tech support via a remote desktop connection to show the issue definitively. Weeks later, my ticket was closed out without a notice or without any fix. When I contacted WD, I was told the closing of the ticket is routine procedure, even for known issues (which seems a VERY odd process to me). Anyway, a day later I got the following email from the L2 tech who had worked with me assuring me that WD is aware of the issue and have been able to replicate it - and assured me that a fix will be included in the next release (see circled part in email pic - or if it’s not visible see the pic here -> .
Ok, since then we received two frmware releases. I understand that it wasn’t included in the Heartbleed SSL firmware fix as that was only to address the Heartbleed SSL issue - but today after I updated my EX2’s firmware to 1.03.41, as I suspected (since I saw no mention of the FTP fix in the release notes) FTP is still not working on EX2. I had another My Cloud Mirror user confirm that the same bug exists on My Cloud Mirror as well and Mirror also cannot therefore use FTP. I suspect it may also be broken on the EX4 since EX2 shares the same codebase with EX4 - but I am not sure for EX4.
I am still unable to save the external IP in the FTP config - rendering the FTP functionality unworkable since to use FTP in passive mode this external IP must be saved.
I couldn’t believe WD shipped the product with this bug - but fine, I patiently waited once I was assured a fix will be provided in the “next firmware release”. I have no idea when we will have this fixed. It’s been over 3 months. It is really unreasonable to wait this long for a firmware fix that doesn’t even include a fix I was promised. What’s going on folks?? Seriously, I am not very pleased about this.
Here’s a screenshot of the still unresolved external IP screen in the FTP config from the dashboard.