Folders unavailable to users

Hi all, 

I now have a new issue with my MyCloud where users with full read/write access to a share are seeing No Access/No Entry symbols on folders within the share. 

My wife is connecting via her Mac, has full read/write access to our Media share, in the share there are 12 folders. 5 of the folders have little red no access symbols on them. 

If I Get Info on the folder the only sharing info I see is “You have custom access” both on my Mac and on hers. Unlike folders on the Mac itself I am unable to select any kind of sharing permissions, I just see the message. 

Does anyone have any idea why this is and how to make these folders available to her please?

Try this.  ssh to the My Cloud.  cd to the folder.  type ls -l.  This will list all of the files/folders at this location.

The output of ls -l is drwxr-xr-x 2 root root 2048 Apr 11 11:01 bin.  The d indicates that it is a directory.  The

first rwx indicates that the owner can read/write/execute.  The next r-x says that the group owner can read/execute.

and the next r-x says that others can read/execute.  The first root is the owner.  The second root is the group owner.

followed by the size followed by last modified date and time followed by name of the item.

You could also do a cd … which would put you back onle level.  Then do a ls -l to see what the values are for your

main shared folder.  The owner should be the same for the main folder  and all sub folders.  For that owner to access

those files/folders.

I would expect all the names listed to be owned by the same owner. 

If the owners don’t match you can use the command chown -R .

I hope this helps locate the problem.


PS show us what the output looks like.

I’m so sorry, thank you for your kind answer but I have no idea what you’re talking about.

SSH to the mycloud?

I _ really _ appreciate your effort to help me but I need something like “select X in a drop down” kinda thing.

SSH is a secure shell command to login to the My Cloud.  On windows you can use a pogram like putty.

I see that there is also a putty program for OS X.  When you have the putty program.  You put the IP address

of the My Cloud and click on the ssh option then clocik on open.  This shuld bring up a login prompt.

Type root. Then you will get a password prompt.  If you havn’t changed the root password type

welc0me  That is a zero not the letter o.  This will put you in the /root directory.  If you do cd …

this will put you at the lowest directory.  If you do a df command it will list all mounted devices.  Now look

for your shared folder.

On my system the df command shows

Filesystem 1K-blocks Used Available Use% Mounted on
rootfs 1968336 703172 1165176 38% /
/dev/root 1968336 703172 1165176 38% /
tmpfs 40960 3008 37952 8% /run
tmpfs 40960 0 40960 0% /run/lock
tmpfs 10240 0 10240 0% /dev
tmpfs 5120 0 5120 0% /run/shm
tmpfs 102400 2240 100160 3% /tmp
/dev/root 1968336 703172 1165176 38% /var/log.hdd
ramlog-tmpfs 20480 6656 13824 33% /var/log
/dev/sda4 5809669936 72440196 5620113592 2% /DataVolume
/dev/sda4 5809669936 72440196 5620113592 2% /CacheVolume
/dev/sda4 5809669936 72440196 5620113592 2% /nfs/Public
/dev/sda4 5809669936 72440196 5620113592 2% /nfs/SmartWare
/dev/sda4 5809669936 72440196 5620113592 2% /nfs/TimeMachineBackup
/dev/sda4 5809669936 72440196 5620113592 2% /nfs/George

You can now cd /nfs/Public This will be where the shared folders are.  I just looked at my

shared Videos directory and it has daapd as the owner and 501 as the group.

This should get you to the point of looking at the shared folders.