Greetings to the Forum.
I’m new owner of an 8tb ShareSpace and I’m unable to update the firmware right out of the box. I’ve opened both email and phone support tickets and no one has yet been able to help me update the firmware.
Here’s my preferred config:
ShareSpace > network patch panel > Linksys BEFSR81 router
Static IP assigned to ShareSpace
Pop-up blocker disabled - temporarily
SAV disabled - temporarily
Windows Firewall disabled
When I check for firmware updates I receive “Connection Refused” error message
Here’s the alternate config:
ShareSpace > network patch panel > Linksys BEFSR81 router
IP assigned by DHCP
Pop-up blocker disabled - temporarily
SAV disabled - temporarily
Windows Firewall disabled
Checking for firmware update indicates that an update is available and the download button is presented.
I click the Download button and I get a progress counter that counts up to 96% and then returns to 0%
The Upgrade button is never presented and the firmware is not updated.
Support tells me that there is no way to manually update the firmware even though there is a provision in the UI to do so. My last call with Support tells me that the device must be connected directly to the router. I will try this even though is make no sense. I can’t imagine how the patch panel would interfere with a file download.
Presumably others can update the firmware for their devices. Has anyone had similar problems? and if so, how were they resolved? Any suggestions would be welcomed.
Thanks in advance.