Good morning, I think you had problems for auto updating My cloud Home firmware. Did you get the answer to force the firmeware update. I just bought my new My Cloud Home and it come with 2017 firmware! Nothing works today with this version.
Thank for your help.
HdlsB
Please kindly note that the OTA firmware update cannot occur when the My Cloud Home device has a slow internet connection. In fact, the firmware update process has a 5-minute timeout; if the estimated 250 MB firmware image is not downloaded within the 5-minute timeout, the process will be aborted.
So maybe wait 4 more hours.
If it does not work I guess you can try to restart it or hard reset it.
I regret not buying a Synology. Because it is more capable. I used to own one.
But I guess other brand are good too.
Do you have a Windows or a macOS computer?
Similar problem: startet Firmware-update on Aug 24th (fast internet connection, downoad was finished within 1 minute), message popoed up “mycloud will now reboot” - up to now system is “rebooting” - mycloud home is still not accessable from my MacBook . . . nor from the fritzbox admin console.
I guess only power switch off and on might help - any suggestions?
Thanks in advance