Firmware 2.02.32 Not playing all mp4 files

Sam5002 · November 1, 2014, 4:50pm

Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.45 GiB
Duration : 2h 23mn
Overall bit rate mode : Variable
Overall bit rate : 1 442 Kbps
Encoded date : UTC 2014-09-28 21:22:23
Tagged date : UTC 2014-09-28 21:22:23

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 10@L4.2
Format settings, CABAC : Yes
Format settings, ReFrames : 10 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2h 23mn
Bit rate : 1 311 Kbps
Maximum bit rate : 5 974 Kbps
Width : 1 280 pixels
Height : 544 pixels
Display aspect ratio : 2.35:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.079
Stream size : 1.32 GiB (91%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=10 / deblock=1:-2:-1 / analyse=0x3:0x113 / me=umh / subme=5 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=12 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=1311 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / ip_ratio=1.40 / aq=2:1.00
Encoded date : UTC 2014-09-28 20:14:41
Tagged date : UTC 2014-09-28 21:22:42

Format : Matroska
Format version : Version 2
File size : 3.00 GiB
Duration : 2h 26mn
Overall bit rate : 2 922 Kbps
Encoded date : UTC 2014-10-02 13:25:34
Writing application : mkvmerge v6.5.0 (‘Isn’t she lovely’) built on Oct 20 2013 12:50:05
Writing library : libebml v1.3.0 + libmatroska v1.4.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 10@L4.2
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 2h 26mn
Bit rate : 2 665 Kbps
Width : 1 920 pixels
Height : 800 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.072
Stream size : 2.68 GiB (89%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=3 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=5 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-1 / threads=12 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=2665 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

JoeySmyth · November 1, 2014, 6:55pm

Format profile : High 10@L4.2
Bit depth : 10 bits

NOT supported … you will have to re-encode your video to 8 bits @MP/HP 4.1

High10 or 10p requires “Software” Decoding, the WDTV is a “Hardware” Decoder

MPEG2 MP@HL up to 1920x1080p24, 1920x1080i30 or 1280x720p60 resolution.
MPEG4.2 ASP@L5 up to 1280x720p30 resolution and no support for global motion compensation.
WMV9/VC-1 MP@HL up to 1280x720p60 or 1920x1080p24 resolution. VC-1 AP@L3 up to 1920x1080i30, 1920x1080p24 or 1280x720p60 resolution.
H.264 BP@L3 up to 720x480p30 or 720x576p25 resolution.
H.264 MP@L4.1 and HP@4.1 up to 1920x1080p24, 1920x1080i30, or 1280x720p60 resolution.

Sam5002 · November 4, 2014, 2:41pm

I am able to play the same file on ‘WD TV Play’ but cannot play on ‘WD TV Media Player’. But still some of the MP4 and MKV files will not play on both WD player. I don’t suggest someone to buy the WD player since I have this issue. I hope there will be a fix for it, If not I have to look for other options.

twilight · November 7, 2014, 2:52pm

Yes, i confirm. I’m having the same issue!

Techflaws · November 8, 2014, 5:33am

Sam5002 wrote:

But still some of the MP4 and MKV files will not play on both WD player.

Which most likely only means they’re out of spec like the file listed above. Encode proper files and they’ll play.

twilight · November 8, 2014, 11:54am

Some of the files come already encoded by someone else. Should i re-encode everything that WD should play easily?

Scree · November 8, 2014, 6:25pm

twilight wrote:

Some of the files come already encoded by someone else. Should i re-encode everything that WD should play easily?

For now with the latest firmware, and assuming the files are in spec, you should only have to remux the files in question, or resave them using a non-encoding editor (like Machete, e.g.).

Techflaws · November 9, 2014, 5:23am

twilight wrote:

Should i re-encode everything that WD should play easily?

You should not expect WD to care about your problems with crappy downloads from the Internet (and maybe not go on about these kinda files on public forums, just sayin).

NIKO_BH · November 9, 2014, 11:24am

Recently when new firmware came out I allowed auto update so it installed. After that tried to play one movie which is encoded with gspot says (X-Vid ISO Mpeg 4) while vlc player says MPEG 4 Video (Xvid).

above codec is not supported in 2.02.32 as there is no video but sound is ok .

Reverted back to 2.01.86 as I remember this one was working fine with above codec, and was right, it working video and sound ok .

Any chance new firmware going to support given codec. as I don’t want to lose that movie I mean I wanna be able to look that movie by playing it on WD TV player,

did not noticed any other problem than this one, and I liked new firmware a lot but now I am stuck on old one since cant play above codec. Yes I can compile it in other coded or so , but why when it working fine in 2.01.86 , it is just no logic to make new firmware which do not support some already supported codec.

eelkoferwerda · November 15, 2014, 10:52pm

Best,

Can u tell me how to edit the wdtvlivegen3.ver file? I’m a OSX user and i can open it in Terminal but that is as far as i can come… Is it possible u send the corrected file?

kind regards,

Eelko

TonyPh12345 · November 15, 2014, 11:01pm

eelkoferwerda wrote:

Best,

Can u tell me how to edit the wdtvlivegen3.ver file? I’m a OSX user and i can open it in Terminal but that is as far as i can come… Is it possible u send the corrected file?

kind regards,

Eelko

Just download the rollback software – all the required edits are already done.

http://wdc.custhelp.com/app/answers/detail/a_id/5860/

JoeySmyth · November 15, 2014, 11:52pm

TonyPh12345 wrote:

eelkoferwerda wrote:

Best,

Can u tell me how to edit the wdtvlivegen3.ver file? I’m a OSX user and i can open it in Terminal but that is as far as i can come… Is it possible u send the corrected file?

kind regards,

Eelko

Just download the rollback software – all the required edits are already done.

http://wdc.custhelp.com/app/answers/detail/a_id/5860/

Alternately, you can try my rollback guide:

http://community.wd.com/t5/WD-TV-Live-Streaming/2-02-32-Firmware-no-longer-allows-content/m-p/781937#M32423

Techflaws · November 16, 2014, 5:28am

NIKO_BH wrote:

Recently when new firmware came out I allowed auto update so it installed. After that tried to play one movie which is encoded with gspot says (X-Vid ISO Mpeg 4) while vlc player says MPEG 4 Video (Xvid).

above codec is not supported in 2.02.32 as there is no video but sound is ok .

Reverted back to 2.01.86 as I remember this one was working fine with above codec, and was right, it working video and sound ok .

There is NO auto update. Secondly, the new firmware plays Xvid just fine. Your encoding might be off spec though, so you should post Mediainfo’s text output here (Gspot is too old).

Mjohnson5 · November 22, 2014, 11:29pm

So i’ve downloaded the rollback zip file. Can someone walk me through how to put it on my WD Live port.

Sorry im a newbie, thanks!

JoeySmyth · November 23, 2014, 12:07am

scroll up (2 posts above yours)… and you will see my post, click on the red link under “rollback guide”

renelite · December 7, 2014, 10:40am

I think have the same problem.

Much Mp4 files won t “recognized” when you click on it to play on

Also problems with reading DVD menu

hopper12 · December 21, 2014, 4:19pm

Please bear with me as I’m new to the forum. My MP4s have stopped playing as well so I came here for help. I’ve downloaded the official WD rollback firmware but cannot figure out how to install it on my unit. I disabled my wireless feature so the unit will not try to the web for a firmware upgrade but at the same time it’s not searching my attached USB stick either. Any help would be appreciated.

JoeySmyth · December 21, 2014, 10:21pm

The is my step-by-step guide for firmware rollback

http://community.wd.com/t5/WD-TV-Live-Streaming/2-02-32-Firmware-no-longer-allows-content/m-p/781937#M32423

knitz · December 30, 2014, 5:25pm

Hello,

I have seen a couple of you made already several experiences with the current WDTVLive Software version Release 2.02.32 …

which seems to have several problems…as some I also have encountered that Release 2.02.32 doesn’t play all *.mp4 files
Some files are played/some NOT

As most and recommended is to roll-back to xyz… I have rolled back to: 2.01.86 and??? mp4 files are playing, BUT DTS failed

Usually in ver: 2.01.86 is DTS implemented …I do have several Movie files with different encoded sound settings…from AAC…AC3 to DTS …those movies which have incl. DTS are in version 2.01.86 only shown up with AAV sounds…

Therefore my question: does anybody made similar experiences? which is the best Rollback? is there any way to get release 2.01.86 working INCL: DTS?

thx, and have a nice time

Techflaws · December 31, 2014, 5:29am

How about you stop crossposting?